Customer Success Manager - Business Intelligence
Boston, MA* or Remote from MA, WA, CO, NY, or Washington D.C.
Join our small, fast-growing, Boston-based software startup that is helping to fight climate change by improving the energy efficiency of homes across the country! We have had tremendous success selling energy-efficiency solutions to the residential new construction sector, designated as the 18th fastest growing private US company in the energy sector. Our solutions are used on 80% of new certified energy-efficient homes in the US -about 320,000 homes each year. We are now looking to leverage our success and market penetration to grow our business in other segments, including Building Product Manufacturers and Builders.
We’re looking for…
A Business Development Representative to propel Ekotrope’s growth by supporting the entire sales cycle from identification through onboarding of new clients. Often the first point of contact for potential clients, you’ll be responsible for initial contact, educating the client on our products, and making a positive impression that sets the tone for a growing relationship.
To excel in this role, you should be a self-starter who can communicate our value proposition and generate new ideas for increasing our sales pipeline. Ekotrope is a fast-growing company and fast-paced environment, and you will need to quickly develop a nuanced understanding of our business, business model, clients and products.
Responsibilities:
Guide customers through the onboarding process
Build and maintain strategic and productive relationships with various contacts at each customer to ensure their satisfaction and help identify additional service opportunities
Be the voice of the customer within Ekotrope, championing new ideas and making sure resources are allocated to achieve customer success
You Have:
4+ years in Customer Success roles
2+ years experience in the construction, energy efficiency and/or utility sectors
An absolute must: Demonstrable past success in building and maintaining exceptional customer relationships
Bachelor's Degree
Excellent written and verbal English communication skills and organizational skills
Ability to create and manage projects
Good understanding of technology around SW, cloud, and home construction
Personal traits:
Analytical mindset and passion for tracking success through metrics
Ability to absorb and analyze large amounts of new complex information
High energy and enthusiasm for Ekotrope’s mission
High integrity
Likes to challenge herself/himself and the status quo
Compensation
Combination of Salary and Stock Options commensurate with skills and experience.
Work Hours
While there is some flexibility, our expectation is that you would work about 40 hours per week and roughly match our Monday-Friday 9-5 Eastern Time working hours, especially our morning Scrum meetings at 9:45am ET.
Location
Ekotrope has an office in downtown Boston where we employ a hybrid environment where team members have the option to work remotely or in the office. We are currently accepting candidates that live in the states of MA, WA, CO, NY, and Washington D.C. If you are outside these states you may still apply, as our list may change in the future.
About Us
We run the most widely used Home Energy Rating Software which is used on about 1 in 4 of new homes built in the US each year. Our clients for this product are home energy raters who work with home builders to help design more energy efficient homes and then inspect and certify those homes. We also help utilities run their energy efficiency programs more effectively and are actively exploring new areas where we can grow our impact and business.
We employ a modified Scrum framework. We have regular team planning, demo, and retrospective meetings and daily Scrums. We have short development cycles and a tight customer feedback loop. We promote transparency, respect, self-improvement, and fulfillment.
Ekotrope offers a full benefits package, including comprehensive health insurance and a 401K program. We are currently all working from home but will be looking for a new office in Boston, likely the Downtown Crossing area (blocks from all of the subway/T lines, commuter rail and buses).
Apply
To apply please email a copy of your resume along with a brief description of why you are interested in Ekotrope and the position to careers@ekotrope.com.
Ekotrope is an equal opportunity employer, and selects individuals best matched for the job based upon job-related qualifications regardless of race, religion, color, creed, sex, sexual orientation, age, ancestry, national origin, gender identity, genetic information, disability, pregnancy, veteran or military status or any other status or characteristic protected by law.